it'S prompt launched in August 2026 — so here's our honest framing: the scenarios below are illustrative, modeled on the exact SLA targets and workflows every pilot runs against. They're not client testimonials. As real pilots wrap, we'll replace these with actual before/after numbers and named quotes.
Industry: Subscription skincare, DTC · Team size: 8 people · (modeled example, not an actual client)
A fast-growing subscription skincare brand was averaging 3-day response times. Cancellation requests sat unanswered long enough to become chargebacks. Trustpilot rating had slipped to 2.1★.
Placed one dedicated agent inside their Gorgias inbox within a week. Built cancellation-save scripts for their subscription flow. Started daily SLA + CSAT reporting from day one.
Industry: DTC apparel · Team size: 22 people · (modeled example, not an actual client)
High order volume meant a constant stream of "where is my order" tickets and return requests. Chargebacks were eating margin, mostly from customers who gave up waiting for a reply.
Two dedicated agents handling order/shipping/returns exclusively, with proactive shipping-delay templates sent before customers had to ask.
Industry: Wellness / supplements · Team size: 5 people · (modeled example, not an actual client)
A lean 5-person team had no bandwidth for review responses. Unanswered 1- and 2-star reviews were piling up, quietly costing new-customer trust every week.
Set up a same-day review-response workflow across Trustpilot and Google, paired with a private-resolution path for the worst complaints before they escalated further.
The pilot is free — the only cost is two weeks of your current queue, handled better.