No fluff, no "10x your CX" listicles — just what we've learned specializing in Shopify DTC support.
It's rarely the product. It's the 24-hour wait for a reply that never should have taken that long.
Pause/resume, dunning, and cancellation saves — the five mistakes we see most often.
A chargeback isn't a support failure — it's the customer giving up on getting one.
A practical checklist for finding out how broken your queue actually is — before a customer tells you.
Start a free 2-week pilot and let's fix the queue directly.