Last updated: September 2026
This is placeholder legal content generated for the initial build of this site. Have it reviewed by a qualified lawyer — and formalized into a signed services agreement for paying clients — before relying on it.
it'S prompt offers a 2-week trial support engagement ("the pilot") at no cost, subject to mutual agreement on scope, tools access, and coverage hours. Either party may end the pilot at any time without penalty.
Following a pilot, continued service is billed at the agreed monthly rate per agent (typically ₹60,000–₹70,000/month), with a 3-month minimum commitment. After the initial 3 months, engagements continue month-to-month and may be terminated by either party with 30 days' written notice.
Services include customer support, subscription management, order fulfillment support, and escalation handling as described on our Services page. Complex technical support, engineering-access work, and custom integration development are outside scope unless separately agreed in writing.
Clients are responsible for providing timely access to necessary tools, accurate product/policy information, and a point of contact for escalations outside our defined scope.
Both parties agree to keep confidential any non-public business information shared during the engagement. A mutual NDA is available on request before the pilot begins.
it'S prompt provides support services on a best-efforts basis against agreed SLA targets. We are not liable for indirect or consequential damages arising from support interactions, except in cases of gross negligence or willful misconduct.
Questions about these terms can be sent to mayur.malani@itsprompt.com.