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Smart. Swift. See you there.
We fix it in 2 weeks. No hiring. No training. No commitment. A dedicated support team that treats your customers like Mayur and Aayush would — because they're the ones you'll be talking to.
You didn't build a bad brand. You built a fast-growing one — and your support queue didn't get the memo.
Customers email once, hear nothing, then charge back instead of waiting for reply #2.
Unanswered cancellation requests turn into disputes — and disputes turn into lost margin.
Every unanswered Trustpilot or Google review is a future customer reading your worst day.
Founders answering support tickets at midnight isn't a growth strategy. It's a warning sign.
Not a slogan. It's how every ticket, every call, and every decision gets made.
We understand ecommerce. Not a generic call center handling 50 industries — we live inside Shopify workflows, subscription logic, and DTC economics.
2-hour response guarantee. No bots pretending to be people. No hold music. Just fast, real humans who actually care about the answer.
Direct partnership. You work with Mayur or Aayush — not a rotating vendor manager. Founder-level decisions, made fast.
No long sales cycles. No 6-month contracts signed on faith. We run your support queue for two weeks, hand you the metrics, and let the numbers make the case.
Onboarding, tool access, live work with oversight. Daily reporting starts immediately.
Semi-independent operation, spot-checked for quality. Response time, SLA hit-rate, CSAT — tracked daily.
We present the numbers. You decide: sign at ₹60K/month, or part ways. No hard feelings either way.
We don't need a long sales cycle to convince you — we need 14 days of real tickets. If we're not clearly better than what you have now, you owe us nothing and you walk away.
No commitment. No corporate distance. Just support that actually works.
it'S prompt is a new company (launched August 2026) — this is a modeled scenario built from our SLA targets, not a completed client engagement. Read the full context →
2-week free pilot. No commitment. Let's prove it works — starting Monday.