If your question isn't here, ask Mayur directly — that's kind of the whole point.
Fair question — we launched in August 2026. That's exactly why the model is a free 2-week pilot instead of a signed contract on faith. You see real metrics on your real tickets before you commit a rupee. Trust is earned in the data, not in a pitch deck.
You walk away at the end of the 2-week pilot with zero cost and zero obligation. If you sign and something's not working after that, our contract includes a 30-day termination clause after the initial 3-month minimum.
Days, not months. Since we're not running a traditional hiring cycle for your account, adding capacity is a staffing decision on our end, not a recruitment project on yours.
We handle complex customer-facing issues (subscription disputes, chargebacks, VIP escalations) well. We don't do engineering-level technical support — see our Services page for exactly what's in and out of scope.
Days 1-3 of the pilot: tool access, brand voice training, and process handoff. Days 4-7: live work with oversight. Full breakdown on our How It Works page.
Yes. We integrate with Shopify natively and work inside your existing helpdesk — Gorgias, Zendesk, Re:amaze, and most subscription apps like Recharge or Bold. No migration required.
Coverage windows are scoped per client based on your customer base's timezone spread. Tell us your hours during the pilot conversation and we'll structure coverage around them.
Agents access only the tools and data needed for your queue, under access controls you approve. We don't retain customer data outside your systems of record. Specific security requirements (NDAs, data-handling agreements) are addressed before the pilot starts.
Every agent is trained specifically on ecommerce and subscription support — not generic call-center scripts. Onboarding includes your brand voice, your product, and your specific workflows before they touch a live ticket.
The pilot is the demo — two weeks on your real queue tells you more than any canned walkthrough. Book a call and we'll talk through exactly what that looks like for your brand.