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What we do

Complete ecommerce support operations

We handle everything except the selling. You focus on product, growth, and the parts only a founder can do.

Customer support icon

Customer Support

The frontline — fast, on-brand, everywhere your customers already are.

  • Email support (2-hour response)
  • Live chat during your hours
  • Shopify / Trustpilot / Google review responses
  • Social media support (DMs, comments)
Subscription management icon

Subscription Management

The part generic BPOs get wrong — because subscription logic isn't standard support.

  • Cancellation processing
  • Billing dispute handling
  • Chargeback recovery
  • Pause / resume workflows
Order fulfillment icon

Order Fulfillment Support

Where trust is won or lost — handled with the urgency it deserves.

  • Missing order investigations
  • Wrong item handling
  • Shipping status updates
  • Return coordination
Escalation management icon

Escalation Management

Complex, high-stakes tickets routed to senior handling — not left in a generic queue.

  • Complex customer disputes
  • VIP customer handling
  • Specialized work at ₹500/hour
Why ecommerce-only

Why generic BPOs fail at ecommerce

Most support outsourcers optimize for ticket volume across 50 unrelated industries. Ecommerce — especially subscription DTC — plays by different rules entirely.

  • Subscription logic isn't standard support.
    Pause/resume, dunning, and cancellation saves need domain knowledge a generalist agent doesn't have.
  • Chargebacks have real financial impact.
    Agents need to understand the cost of a dispute, not just close the ticket.
  • Customer lifetime value math is different.
    A $40 order and a $40/month subscriber are not the same conversation.
  • Community matters.
    Discord, Reddit, and review platforms shape brand perception as much as email does.
Full transparency

What we don't handle

We'd rather tell you now than disappoint you in week 3.

Complex technical support

Linux, SSH, backend debugging — outside our scope.

Engineering-access escalations

Issues that require code changes or infra access.

Custom integrations / API work

We use your tools — we don't build new ones.

Work outside agreed hours

Coverage windows are set upfront, no surprise gaps.

Tooling

We plug into what you already use

No migration, no new tools to learn on your end.

  • — We understand Shopify workflows natively
  • — We integrate with your helpdesk (Gorgias, Zendesk, Re:amaze, etc.)
  • — We pull order data and customer history directly
  • — Subscription app integrations (Recharge, Bold, Skio, etc.)
ShopifyGorgiasZendeskRechargeBold

Ready to delegate your support?

Start with a free 2-week pilot — see the fit before you commit to anything.

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